Last update: [11.06.2024]
In connection with the entry into force and the necessity to apply Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (general data protection regulation) (hereinafter referred to as „Regulation”)) The Company provides the following information regarding the rules for the processing of your personal data.
The protection of private information regarding the Users of the Application is extremely important to us, therefore we make every effort to ensure that you are safe while using Cleane.app.
Please read the content of this document (hereinafter referred to as "Policy") aimed at explanation of the principles of taking care of your personal data when you use the Application.
This Policy presents, among others: the rules of contact with the Company, the rules for collecting, storing and processing personal data by the Company, sources of obtaining personal data, the scope and purpose of personal data processing, the time during which personal data are processed and the rights of the individual regarding his/her personal data.
The following definitions have the following meanings:
| „Administrator" or "Company" | FG INVESTMENT LIMITED LIABILITY COMPANY based in Warsaw, Poland, st. Włodarzewska 87B/105, 02-393 Warsaw, whose register books are kept by the District Court For M. St. Warsaw In Warsaw, XII Commercial Division of the National Court Register under number 0000867852,NIP n.: 7011003187, REGON: 387492807 |
| „Application" | A hybrid application constituting the Company's software, which is intended for installation on mobile devices or launched in a browser, enabling the use of the Company's services; |
| „Personal data" | within the meaning of the definition contained in Article 4. point 1) GDPR is information about a natural person identified or identifiable by one or more specific factors determining physical, physiological, genetic, psychological, economic, cultural or social identity; |
| „Policy" | this document under the name „Privacy Policy”; |
| „User" | a natural person acting for his or her own benefit or for the benefit of a legal person or an organizational unit without legal personality, but having legal capacity under the Act, who used the Application by sending their Personal Data with the aim to register an individual account in the Application, issue an offer or order a service in the Application, or to subscribe to the Newsletter. |
| „Contractor" | Entity offering its services via the Application. |
| Identity Data | which may include name, surname, age, information about the status of the consumer or entrepreneur, NIP number, appearance. |
| Contact data | which may include billing address, address of residence, e-mail address, telephone number |
| Transaction data | which may include transactions and payments made. |
| Technical data | which may include your IP address, login information, browser type and version, time zone and location settings, plug-in types and versions, operating system and other technologies used by you on your devices, and, by means of which you use the Application. |
| Account data | which may include the User's name and password and order history, history of offers issued, content of ratings issued. |
| Usage data | including information about how you use the Application and what services you use. |
| Marketing and Communication Data | including your preferences when it comes to receiving commercial information and communications from us. |
4. The application uses cookie files. After the moment when User enters the Application, a message appears informing about the use of cookies by the Application. The message is visible to the User until he/she accepts the message about the use of cookies by the Application. Acceptance takes place by pressing the field with the appropriate content by the User.
5. Precise information regarding cookies, indicating what cookies are and how they are used by the Application is available after the User presses the field with the following inscription: „Cookies policy” appearing simultaneously with the message about the use of cookies by the Application and in the „Cookies” tab located in the Application.
| Purpose/ processing activity | Type of personal data | Ground for processing | Processing period |
| Creation of an individual account and provision of services electronically in the field of account servicing | Identity Data Contact Data Account Data | The necessity of processing for the conclusion and performance of the contract (art. 6 paragraph 1 lit. b GDPR) | Until the end of the provision of service |
| Giving individual character to the account settings (placing a photo and other optional Personal Data in the account) or providing Personal Data in the event of logging into the Application via an external service | Identity Data Contact Data | – consent only to the extent of optional Personal Data that is not necessary to use the account (art. 6 paragraph 1 let. a GDPR) | Until the deletion of optional Personal Data from your account (withdrawal of consent) or termination of the provision of service |
| Using the services provided by the Company without creating an individual account | Identity Data Contact Data | The necessity of processing for the conclusion and performance of the contract (art. 6 paragraph 1 lit. b GDPR) | Until the end of the provision of service |
| Notification of availability of services | Identity Data Contact Data | Taking action before the conclusion and execution of the contract (art. 6 paragraph 1 lit. b GDPR) | Until the end of provision of the service |
| Handling requests of Users submitted via the contact form, when they are not directly related to the performance of the contract | Identity Data Contact Data | The legitimate interest of the Company in responding to inquiries (Art. 6 paragraph 1 lit. f GDPR) | Until the moment when the answer is given or the subject of the inquiry or request is fulfilled |
| Sending a request for assesment of the Contractor | Identity Data Contact Data Account Data | Consent to the transmission of commercial information by electronic means and consent to direct marketing carried out by means of telecommunications terminal equipment. (art. 6 par 1 letter a GDPR) | until the consent is withdrawn |
| Enabling Newsletter subscription | Contact data | Consent to the transmission of commercial information by electronic means and consent to direct marketing carried out by means of telecommunications terminal equipment. (art. 10 ust. 2 u.ś.u.d.e.) (art. 6 let 1 lit. f 10 paragraph 2 APES.) (art. 6 let 1 lit. f GDPR) – in case of direct marketing of the Company's own services. | until the consent is withdrawn |
| Notification of changes introduced to Terms and Conditions and policies | Identity Data Contact Data Account Data | Necessity of processing for the performance of the contract (art. 6 paragraph 1 let. b GDPR) We have a legal obligation (art. 6 paragraph 1 let. c GDPR) | Until the end of the provision of service |
| ensuring the safety of the services provided, communication with the Company | Identity Data Contact Data Technical data | The legitimate interest of the administrator (business, management of information processes, ensuring network security, fraud prevention) (art. 6 paragraph 1 let. f GDPR) We have a legal obligation (art. 6 paragraph 1 let. c GDPR) | Until the end of the provision of services or communication |
| Ensuring the appropriate content of the Application, analytical and statistical purposes, observing the use of the Application | Usage Data Marketing and Communication Data Technical Data | Consent by accepting the message about the use of cookies by the Application. (art. 6 paragraph 1 let. a GDPR) | Until the consent is withdrawn |
| Handling complaints, providing feedback on detailed information about services, orders made by the User or solving technical problems | Contact Data Identity data | legitimate interest of the Company, consisting in the protection of the rights of the Company and the User (art. 6 paragraph 1 letter f GDPR) | Until the end of complaint handling or solution of the reported problem |
| Pursuing claims and defending against claims arising from the concluded contract or related to the provision of services, including debt collection, conducting court, arbitration and mediation proceedings | Contact Data Identity Data Account data | The legitimate interest of the Company, consisting in the protection of the rights of the Company (art. 6 paragraph 1 letter f GDPR | Until the last day of the calendar year following the expiry of 3 years from the end of the provsion of service or transaction made without prior registration or login to the account |
| Implementation of statutory obligations resulting from tax and accounting regulations in the scope of settlement of commission charged on transactions | Identity Data Contact Data Transactional data | the necessity of processing to comply with a legal obligation (Art. 6 paragraph 1 letter c GDPR in connection with art. 70 § 1 of the Tax Ordinance) | 5 years from the end of the calendar year in which the tax payment deadline expired |
| plug-ins or applications to which external links are located in the Application | Technical data | Consent by accepting the message about the use of cookies by the Application. (art. 6 paragraph 1 let. a GDPR) | until the consent is withdrawn |
2. For each of the above-mentioned purposes of processing your Personal Data, we have established an appropriate legal ground and a maximum storage period. After this time, we will no longer use the data for a predetermined purpose. This does not imply automatic deletion of data in every situation. We will store your Personal Data for as long as it is required for the longest of the periods provided for individual services offered by the Company. For instance, if you choose to opt out of your account, we will stop processing your data with the aim to provide you with services related to that account, but we will retain it for the period permitted by law, so that you can assert your rights.
3. Providing Personal Data is voluntary, however, failure to provide data marked as necessary to provide services to you will prevent their provision.
4. In certain circumstances, we may anonymise your Personal Data (ensuring irreversible prevention identification of a person) for research and statistical purposes, in which case we may store this data indefinitely, without further obligation to notify you of this.
In addition, we may collect your Personal Data when you log in or register with the App using external authentication services that are provided by independent companies (including Google, Facebook or Apple). In such cases, we only collect data such as your name and surname, email address and avatar, if available on such service or service, and we may associate this information with your account or use it only for the purpose of logging in or registering with the Application. If we need to collect additional information, we will inform you about it, specifying what data we want to obtain. By using external authentication services, you should get acquainted with the Terms and Conditions and policy of personal data processing made by these entities.
In order to exercise the above-mentioned rights, please send a message to the e-mail address: support@cleane.app
2. You also have the right to express your own position and challenge the decision that was taken automatically against you, which has legal effects or similarly significantly impacts you.
3. We would like to emphasize that we will not always be able to fulfill your request for the deletion of your Personal Data, namely due to individual legal obligations or pursuing claims. In such cases, this will be communicated to you upon such request. If you would like to obtain more information about the individual rights set out in this paragraph, please contact us in accordance with the Company's contact details.
4. The User has the right to request the Company to send his/her Personal Data, which the Company administers, to another administrator of Personal Data, if technical and organizational requirements allow for the transfer of such Personal Data.
5. The Company without undue delay – and in any case within the period of one month of receiving the request – grants to the User who made one of the requests listed in this paragraph, information on actions taken in connection with the request, or on a possible extension of the deadline due to the nature of the request or the number of requests, or, or the reasons for not taking action and the possibility of lodging a complaint to the supervisory authority and taking legal protection measures before the court.
6. The exercise of the rights set forth above is free of charge, however, the Company may charge the User a reasonable fee in case if the request or requests made are manifestly unfounded, repetitive or excessive. In such cases, we may also refuse to comply with your request.
7. In order to meet individual requests, the Company may request certain information from the User in order to verify his/her identity and ensure the use of individual rights. This is a security measure to ensure that personal data is not disclosed to unauthorized persons.
8. The User, whose Personal Data is administered by the Company, has the right to lodge a complaint with the supervisory authority, in particular in the member state:
a. of his/her habitual residence,
b.his/her workplace, or
c. the place of the alleged infringement, and,
if he/she believes that the processing of Personal Data concerning him/her violates the GDPR. The complaint may be sent by post to the address of the President of the Office for Personal Data Protection, ul. Stawki 2, 00 – 193 Warsaw or via e-mail to kancelaria@uodo.gov.pl. kancelaria@uodo.gov.pl.